Todd Hayhurst knows how to solve problems. And with nearly two decades at Western Window Systems, first as a saw operator, then a sales representative, installer, and (currently) service manager, it’s not a stretch to say he’s had a lot of practice at it.
“Todd not only knows how to fix problems, he knows when the problem is truly ours,” says Scott Gates, president and CEO of Western Window Systems. “That takes diagnostic skills, customer skills, and a level of bad-assness that means you’re not afraid to tell it like it is.”
Coworkers note Hayhurst’s exceptional ability to partner with customers as one of his strongest traits. By providing win-win solutions, first-class customer service, and bringing back issues from the field as a way for the team to learn and grow, he ensures a level of trust and confidence coupled with a passion to constantly improve. Always a man with a plan, Hayhurst doesn’t let his experience get in the way of learning something new or listening to the ideas of others.
“When nearly every area of a company appreciates you, that means you’re valuable,” says Scott Gates, president and CEO of Western Window Systems. “Also, when you have the most epic moustache in the history of moustaches, that makes you valuable, too.”
Congratulations to Todd Hayhurst, Western Window Systems’ 2015 manager of the year.
Learn more about Todd Hayhurst by reading her Q&A below:
Where are you from?
Twin Falls, Idaho.
What song best sums you up?
“Take Your Whiskey Home” by Van Halen.
What is your favorite sport to watch/play?
What are your hobbies?
Camping, fishing, and hunting.
Who do you look up to/admire?
My grandpa and my dad.
Where do you most want to travel?
If money was no object, what would you do?
Travel across the U.S. looking for the next fishing hole.
What is your favorite family recipe?
What is your favorite movie?
What is your biggest success up until now?
Marrying De Anne.
What’s your favorite part of working at Western Window Systems?
The people, the attitude, and the team.
What is one fact about you that almost no one else knows?
I like to answer the door in my underwear if the people outside look religious.