Somewhere between the product’s leaving the shop and getting installed in the customer’s home lies the Western Window Systems dealer, the company’s liaison to the customer. With a large network of dealers around the country, it’s vital to have someone who can accommodate their many needs.
Few are better at doing just that than inside sales rep Ray Munoz.
“Ray will never let his dealers down,” says inside sales manager De Anne Hayhurst. “He is simply a great asset to Western Window Systems.”
Ray was instrumental when it came to popularizing the company’s quoting software, CustomView.
“He had a vision in getting our entire dealer base trained on CustomView,” Hayhurst says. “He took the initiative in getting this accomplished, and he currently holds a monthly CustomView webinar training class.”
In regard to partnership, one of the company’s core values, Ray stands out as well. Hayhurst explains:
“Ray is directly responsible for many dealers in a few of our sales territories,” she says, “but he assists many others. He also assists in training new dealers and new inside sales reps.”
A man who is always at the ready to answer questions, Ray, who has been with the company since September 2008, is the ultimate team player.
“He always responds to e-mails and voicemails in a timely manner,” Hayhurst says. “His computer is always attached to his hip.”
Congratulations to Ray Munoz, Western Window Systems’ office employee of the month for November.
Learn more about Ray Munoz by reading his Q&A:
Where are you from?
What is your favorite sport to watch or play?
I love to watch football. Go Cowboys. I’m a huge fan.
What are your hobbies?
Going to the shooting range, camping, spending time with family, barbecuing, and playing poker.
Who do you look up to or admire?
My mom and my wife.
Where do you most want to travel but have never been?
I would love to go to Canada and the Caribbean.
If money were no object, what would you do all day?
I would travel the world, spend some time in Vegas, and help out my family.
What is your favorite family recipe?
I would have to say chili beans and cornbread.
What is your biggest success up until now?
I feel my biggest success till now is when I was able to help Ty with business development for 32 states and to watch it grow 400 percent over the course of four years or so.
What’s your favorite part of working at Western Window Systems?
My favorite part of working at Western Window Systems is the environment and my co-workers, including management. Everyone is real cool to work with. Having a laid-back atmosphere rocks. Also, the ability to grow and succeed with the company is huge. Most companies do not give you that ability. Also, at most companies, you’re just a number, but at WWS, you’re family. They care about your well-being.
What is one fact about you that almost no one knows?
I’m a shoe and watch fanatic. I’m sort of a diva when it comes to my attire. All my shirts and pants are color-coordinated in my closet. Ha ha.