FAQs

FAQs

Have questions about Western Window Systems products?

Check out our Frequently Asked Questions. Still can’t find the answer? Submit an online request and we’ll put you in touch with one of our representatives.

Our Products

Where are your prices?

Because our door systems and windows are custom manufactured, the cost of our products varies from project to project. Need a quote? Go here.

Where are your prices?

What kind of glazing is available?

For our classic and vinyl lines, we offer Solarban 70XL Solar Control Low-E Glass from PPG. Our performance line comes standard with LoĒ³-366, a high-performance glass from Cardinal IG that delivers solar control and high visibility.

What kind of glazing is available?

What kinds of finishes do you offer?

Finishes for aluminum door systems are warmtone, white, dark bronze anodized, and satin anodized. Finishes for vinyl door systems are white and almond.

What kinds of finishes do you offer?

Are your products energy efficient?

Yes. Our products offer energy efficiencies such as thermally broken aluminum and high-performance glass, and we’re compliant with various energy codes across North America. For more information, see our energy efficiency page or speak with a representative about energy values specific to your project.

Are your products energy efficient?
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Program and Ordering

What are your lead times?

The standard lead time for our Series 600 Multi-Slide and Series 9500 Bi-Fold Door is 10 production days. For the Series 3600 Vinyl Multi-Slide Door, the standard lead time is five production days. For semi-custom orders in both aluminum and vinyl, the lead time is 15 production days.

What are your lead times?
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Delivery/Installation

Who can install a Western Window Systems product?

We recommend installation be performed by an experienced professional in accordance with the tested and accepted installation techniques of the American Architectural Manufacturers Association (AAMA) and Western Window Systems; written installation instructions, which are supplied with all of our products. Following these instructions is required for a correct install and to maintain product warranty.

Who can install a Western Window Systems product?
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Care/Service

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Warranty

Where can I find your warranty?

The Ten-Year Limited Warranty on Workmanship and Materials replaces the Two-Year Product Warranty for products manufactured after August 1.

 

Where can I find your warranty?

How long is your glass warranty?

We offer a limited lifetime warranty that our insulating glass will be free from any permanent significant obstruction to vision, due to a premature failure of the air seal. Glass breakage and other exclusions apply.

How long is your glass warranty?
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